Q: How do I pay for the product?
A: You can pay using Worldpay or PayPal
Q: What postal service do you use?
A: We use Royal mail 2nd class to deliver all our packages & parcels
Q: When will I get my order?
A: All orders are processed and packaged up the day you place your order. and ready to send the next working day (Working days are Monday – Friday)
Q: What do I do if I have put in the wrong address after I have ordered?
A: Please double check your address before you order as we process so many orders a day we do not have the time to double check this for you. If you don’t receive your order due to a mistake in your address we cannot be held responsible.
Q: Can I buy in bulk?
A: Yes! Please email firstname.lastname@example.org – We can offer a special discount to all pre-schools and schools or if you have a 10 friends who would like to order you can use the voucher “bulk10” at the payment page to receive 5% off and free p&p
Q: Do i have to order the same colour as my child’s school uniform?
A: We have spoken to a few schools and teachers and believe to get this product recognised and approved by the schools it would be best to buy the colour of your child’s uniform to keep it in line with school regulations
Q: Can I get a refund or exchange if the Bottle Buddi breaks?
A: Please refer to our refund policy located at the top of the page on a desk top or on the contact us page using a mobile
Q: How many colours do you sell?
A: We sell all the main school uniform colours – Navy Blue, Royal Blue, Black, Bottle Green, Red, Burgundy, Purple and Yellow. We also now stock a pink designed to attach to scooters and bikes.
We have had enquiries for other colours so we may have more available in the near future. Please contact us at email@example.com if we do not stock your colour so we know which colours may be in demand
Q: Why does the postage go up so much when I add a bottle to my order?
A: The royal mail postage charges go on size and weight and even though adding a bottle is still light it makes the package a small parcel rather than letter
Q: Can I change my order once it has been processed?
A: You cannot change your order your end once it has been submitted but you can contact us at firstname.lastname@example.org and we will gladly sort it out for you
Q: Will my own water bottle fit inside the Bottle Buddi?
A: The Bottle Buddi has been designed around the standard BPA free school water bottle we sell which it is approximately 23.5cm in circumference and 18cm in height. The bottle slots easily in and the top of the nozzle comes to the top of the bag. If you have a larger bottle in height than ours it may stick out of the top slightly
Q: Can I wash my Bottle Buddi?
A: As the product is made of 100% polyester which is a water resistant material, stubborn stains may fail to come out of the lighter coloured Bottle Buddi’s but they do wash well on a cool setting.